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Website Terms of Use

Last updated 31 July 2026

Effective date: 31st July, 2026
Last updated: 31st July, 2026

1. About these Terms

These Website Terms of Use govern access to and use of:

  • www.hexforge.com.au;
  • Hexforge Industries subdomains;
  • online stores;
  • customer portals;
  • quotation forms; and
  • other websites operated by Hexforge Industries.

In these Terms, Hexforge Industries, Hexforge, we, us and our mean KRISTOPHER JON OPFERKUCH, trading as Hexforge Industries, ABN 90 347 737 312.

By accessing or using the Website, you agree to these Terms.

Where you purchase products or services, the Hexforge Industries Terms and Conditions of Sale, Shipping, Returns and Refunds Policy, Warranty and Workmanship Policy, quotation and any project-specific agreement also apply.

2. Eligibility

You must be at least 18 years old to:

  • enter into a contract through the Website;
  • establish a customer account;
  • approve a quotation;
  • submit payment information; or
  • place an order without a parent or legal guardian.

By placing an order, you represent that you have legal capacity to enter into the transaction or are acting with appropriate authority.

3. Changes to these Terms

We may amend these Terms by publishing an updated version on the Website.

Changes apply prospectively from the stated effective date. Changes will not retrospectively alter an existing accepted order unless:

  • required by law;
  • agreed by both parties; or
  • the change does not materially disadvantage the customer.

4. Website availability

We may modify, suspend or discontinue Website functions where reasonably necessary for:

  • maintenance;
  • security;
  • technical changes;
  • legal compliance;
  • business changes; or
  • circumstances outside our reasonable control.

We do not guarantee that the Website will always be available, uninterrupted or error-free.

Where an outage affects an existing order, account or payment, we will take reasonable steps to assist through an alternative communication method.

5. Website information

We endeavour to keep Website information accurate and current. However:

  • product availability may change;
  • materials may be discontinued;
  • images may be illustrative;
  • colours may appear differently between displays;
  • measurements may be approximate unless expressly stated;
  • quotations may require further technical assessment; and
  • typographical, technical or pricing errors may occur.

Website content does not constitute a binding offer unless expressly stated. An order is not accepted until we issue an order confirmation, accept a quotation or otherwise confirm acceptance.

We may correct an obvious error before accepting an order. Where payment has already been taken for an order affected by an error, we will contact you and provide an appropriate option, which may include confirming the corrected terms or receiving a refund.

6. No professional advice

General Website information is provided for informational purposes.

Unless you have separately engaged us under a written agreement, Website content is not:

  • engineering certification;
  • architectural advice;
  • structural advice;
  • electrical advice;
  • legal advice;
  • financial advice;
  • medical advice;
  • workplace safety advice; or
  • certification that a product is suitable for a safety-critical use.

You should obtain appropriately qualified advice before relying on information for a regulated, structural, electrical, safety-critical or professional application.

7. Accounts

Where account registration is available, you must:

  • provide accurate and current information;
  • maintain the confidentiality of login credentials;
  • use a strong password;
  • not share an account without authority;
  • promptly update changed contact information; and
  • notify us of suspected unauthorised access.

You are responsible for activity conducted through your account to the extent it results from your failure to take reasonable care of your credentials.

We may suspend access where reasonably necessary to investigate suspected fraud, misuse or security risks.

8. Acceptable use

You must not use the Website to:

  • break any law;
  • infringe intellectual property or privacy rights;
  • submit unlawful, defamatory or misleading material;
  • impersonate another person;
  • submit fraudulent orders or payment information;
  • interfere with Website security or operation;
  • introduce malicious code;
  • scrape or harvest information without permission;
  • gain unauthorised access to systems or accounts;
  • overload or disrupt the Website;
  • bypass technical restrictions;
  • reverse-engineer protected Website components except where expressly permitted by law;
  • upload material containing malware;
  • facilitate counterfeit goods;
  • request unlawful or prohibited products; or
  • engage in abusive, threatening or harassing conduct.

We may restrict access or decline a request where we reasonably believe it involves unlawful, unsafe, infringing or abusive activity.

9. Intellectual property

Unless otherwise stated, the Website and its contents are owned by or licensed to Hexforge Industries.

Protected material may include:

  • business names and logos;
  • text;
  • photographs;
  • graphics;
  • illustrations;
  • videos;
  • product designs;
  • CAD files;
  • 3D models;
  • software;
  • Website layout;
  • downloadable resources; and
  • portfolio material.

You may view and print Website content for personal, non-commercial use.

You must not reproduce, modify, distribute, sell, license, publish, commercially exploit or create derivative works from Website content without our written permission or another lawful basis.

No ownership rights are transferred merely because content is accessible through the Website.

10. Hexforge names and branding

“Hexforge Industries”, Hexforge division names, logos, visual identifiers and related branding must not be used in a manner that:

  • suggests endorsement or affiliation without permission;
  • misleads customers;
  • infringes our rights; or
  • damages our reputation.

11. Customer submissions

Where you submit text, images, designs, models, files, reviews or other content, you retain ownership of your pre-existing rights.

You grant us a limited, non-exclusive licence to access, copy, modify and use the submitted material only as reasonably necessary to:

  • assess your enquiry;
  • prepare a quote;
  • complete the requested work;
  • communicate with you;
  • maintain transaction records;
  • provide support; and
  • comply with legal obligations.

Public promotional use is governed by our Privacy Policy and any specific permission obtained from you.

You represent that you have the right to submit the material and authorise us to use it for the requested purpose.

12. Reviews and public contributions

Reviews and public contributions must reflect genuine experiences and must not contain:

  • confidential information;
  • personal information about another person without authority;
  • unlawful content;
  • threats or harassment;
  • deceptive claims;
  • spam;
  • malicious links; or
  • intellectual property infringement.

We may moderate or remove content where reasonably necessary. We will not remove genuine criticism merely because it is unfavourable.

13. Quote requests

Submitting a quote request does not require us to accept the project.

Quotes may depend on:

  • technical assessment;
  • final measurements;
  • material availability;
  • licensing or intellectual property checks;
  • design complexity;
  • workshop capacity;
  • delivery location;
  • safety requirements; and
  • customer-supplied information.

A quote becomes binding only when accepted in accordance with the quote and our Terms and Conditions of Sale.

14. Third-party services and links

The Website may use or link to third-party platforms, including:

  • payment gateways;
  • social media platforms;
  • mapping services;
  • shipping providers;
  • analytics services; and
  • external websites.

Third parties operate under their own terms and privacy policies.

We do not endorse every statement, product or service available through a third-party link and are not responsible for third-party content or systems outside our reasonable control.

15. Security

You must not rely on the Website as the sole storage location for important project files or records.

While we use reasonable security measures, no online system is completely secure. You should maintain current security software and independent copies of important files.

16. Consumer rights

Nothing in these Terms excludes, restricts or modifies any guarantee, right, remedy or liability that cannot lawfully be excluded, including rights under the Australian Consumer Law.

17. Disclaimers

To the maximum extent permitted by law:

  • general Website content is provided without a guarantee that it will be suitable for every user or purpose;
  • product renders, mock-ups and digital previews are illustrative unless incorporated into an accepted specification;
  • third-party information is not guaranteed by us;
  • temporary technical interruptions may occur; and
  • you remain responsible for assessing whether a product or service is appropriate for your intended use.

These disclaimers do not exclude liability for misleading conduct, negligence or other liability that cannot legally be excluded.

18. Limitation of liability

To the maximum extent permitted by law, we are not liable for loss caused solely by:

  • your unlawful use of the Website;
  • your failure to protect account credentials;
  • unauthorised changes made by you or a third party;
  • your reliance on general content as professional advice;
  • third-party systems outside our reasonable control; or
  • files or instructions supplied by you that are inaccurate, incomplete, corrupted or unlawful.

Where liability cannot be excluded but can lawfully be limited, our liability will be limited only to the extent permitted by law.

Nothing in these Terms limits liability for:

  • fraud;
  • wilful misconduct;
  • personal injury caused by negligence;
  • breach of an applicable consumer guarantee; or
  • any other liability that cannot lawfully be limited.

19. Suspension and termination

We may suspend or terminate Website access where reasonably necessary because of:

  • unlawful conduct;
  • fraud;
  • security threats;
  • serious or repeated breach of these Terms;
  • abusive conduct;
  • non-payment relating to an account; or
  • legal or regulatory requirements.

Where practical, we will provide notice and an opportunity to address the issue.

Termination of Website access does not remove rights or obligations relating to an existing order, outstanding payment, intellectual property, confidentiality or dispute.

20. Governing law

These Terms are governed by the laws of New South Wales, Australia.

The parties submit to the courts and tribunals having jurisdiction in New South Wales, subject to any non-excludable right to bring a claim in another jurisdiction.

21. Severability

If any provision is invalid, unlawful or unenforceable, it will be read down to the minimum extent necessary. If it cannot be read down, it will be severed without affecting the remaining provisions.

22. Contact

Hexforge Industries
Legal entity: KRISTOPHER JON OPFERKUCH
ABN: 90 347 737 312
Address: 2L Torwood Rd, Dubbo, NSW  AUSTRALIA 2830
Email: admin@hexforge.com.au
Telephone: +61435 833 788
Website: www.hexforge.com.au